Terms & Conditions
By visiting this website,you unconditionally agree with our terms and conditions. We have the right to reassess or review these terms and conditions at any time at our sole discretion.Please take a few minutes to review these terms and conditions.
Ownership of Rights
All rights, including copyright,in this website are owned by or licensed to Nookliving. Any use of this website or its contents,including copying or storing it or them in whole or part, other than for your own personal,non-commercial use is prohibited without the permission of Nookliving.You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
Nookliving has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nookliving does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.
Damage to your Computer
Nookliving makes every effort to ensure that this website is free from viruses or defects. Nookliving does not warrant or represent that Nookliving.com.hk or any Data transmitted to you through Nookliving.com.hk are free of computer viruses. You are advised to perform virus scanning before using the Data. Nookliving shall not be liable for any loss, destruction or damage howsoever arising out of or in relation to any transmission from you to the Nooklivng or vice versa over the Internet.
Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.
-Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
-Full payment must be paid when placing an order.
-Where Goods are ordered with fabric selected by the Customer, the fabric must be paid for in full at the time the deposit is paid.
-The balance of the invoice price must be paid in full before delivery.
-Interest is payable on all overdue accounts calculated on a daily basis at the rate of 1.5% per month as from the date due for payment until payment is received by the Company.
-The Customer must, within 5 days of being notified of their availability, collect or accept delivery of the Goods and pay the balance of the invoice price.
-If the Customer fails to collect the Goods or accept delivery within 21 days of being notified of their availability, the Company may terminate this contract,keep the deposit and resell the Goods.
-The Company reserves the right to charge the Customer storage on goods not collected or delivered within 5 days of notification of their availability at the rate of HK$200.00 per week or part thereof.
-The Company reserves the right to deliver the Goods in whole or in instalments,as well as to deliver prior to the date for delivery and, in such event, the Customer must not refuse to take delivery of the Goods.
-Any failure on the part of the Company to deliver instalments within any specified time does not entitle the Customer to repudiate the contract with regard to the balance remaining undelivered.
-We strive to make sure that our furniture reaches its new home as soon as possible. but as there are many factors involved in the delivery process, any times quoted for delivery are genuine estimates only and are given in good faith,but are not guaranteed. because of this,please understand that we are unable to accept any liability if there is any delay in delivery.
Delivery & Shipping
Q1.What if only part of my order has arrived?
Please check at the point of delivery that you have received all of the items stated on the delivery note. If anything is missing, please clearly mark it on the delivery note and inform the logistics team. They will then, subject to stock availability, make arrangements for another delivery free of charge.
Q2.Can you dispose of my old furniture?
-Yes,Nookliving provides a disposal service with the purchase of products. The service is only applicable to one pick-up and delivery under the same address on the same day at the same time.
-Disposal service must be arranged at least 1 day prior to the delivery date. Customers may pay the disposal service fee directly to the delivery team on the same day of delivery/disposal.
-Disposal service is not applicable to addresses that require transport through balconies, windows, address 10 floors or above or that need to be reached by boathouse or yacht.
-This service is subject to our discretion and schedule. Nookliving accepts no liability for the furniture once it has been disposed.
|Sofa - 1 seater/armchair||HK$500|
|Sofa - 2.5 / 3 seater||HK$500|
|Sofas - 4 seaters/L shapes (break down into 2pcs)||HK$600|
|Mattresses ,Dining tables, Sideboards ,Wardrobes, Cabinets, TV unit, Bookcase||HK$500|
|Side tables /Coffee tables /Bedside tables /Rugs||HK$200|
|Marble/glass dining tables (length < 4 ft.)||HK$800|
Q3.Which days do you deliver on?
Deliveries occur between 9am and 6pm, Monday to Friday (you will be given a three-hour delivery window prior to delivery). Surcharges apply should you require a Saturday delivery or out of office hours.
Q4.What is the delivery charges?
|Hong Kong Island||HK$300|
|Tung Chung,Ma Wan & Discovery Bay||HK$600|
Q5.Do I need to pay stair charges?
Staircase charges are applied when carrying items either up, down, inside or outside your premise.We climb stairs only if items can be carried through a stairwell. More than 3 steps counts as 1 floor with a maximum 10 steps per floor. The number of floors is calculated on the number of storeys in the building.Carrying items more than 10 floors may require an outside delivery company and customers will be responsible for the additional charges incurred.Please note our delivery team will not transport items up the outside of a building using ropes etc.
|Item||Charges per floor per item|
|Coffee Tables,Side Tables,Stools, Dining Tables,etc||HK$100|
|Armchairs,Sofas(1Seater,2Seaters), Ottomans, Benches, Loungers, Mattresses, etc.||HK$100|
|Desks, Sideboards, Cabinets, Tables, etc.||HK$100|
|Wall art, Mirrors, Rugs||HK$100|
|Bookcases,Wardrobes for every two doors unit||HK$100|
|L shaped sofas,3Seater Sofas,4Seater Sofas, bed frames||HK$200|
|**If the items cannot fit into the premise for any reason, staircase fees still apply for the service received.|
Q6.What's the your delivery procedure?
Our Delivery Procedure
1.You must be at home to accept delivery; we cannot leave the goods otherwise.
2.Our Logistic Team will call you in advance to confirm the delivery date and time with you.
3.On the day of delivery, our Delivery Team will call you within an hour of their arrival time to confirm someone is home to accept the order.
4.On arrival, your goods will be unwrapped from the transit packaging, quality inspected, assembled and placed in the requested room position and all packaging will be removed if required.
5.You will be asked to sign our Delivery Note to confirm you understand the policy and are happy with the products delivered.
6.If the delivery is unsuccessful (for instance, you are not at the place of delivery at the agreed time or because the goods are too large to fit into your home), a $500 charge will be levied.
1.All items delivered should be considered well received. Nookliving will not bear responsibility for any damaged or missing items found after a signed acknowledgement of receipt.
2.Additional purchases, new sales orders or amendments should be made 2 working days before the scheduled delivery date. Otherwise an additional delivery charge may apply.
3.If a customer cannot be reached within 24 hours to arrange delivery, Nookliving reserves the right to cancel or re-arrange delivery without further notice and extra charges may apply.
4.No discounts apply to service charges. Customer may pay cash to the Delivery Team for any additional charges that may apply due to circumstances on delivery.
5.Delivery includes unwrapping and assembly of goods purchased. The Delivery Team is instructed to dispose of packing materials on behalf of customer. Unwrapping and assembly will only be carried out at the time of delivery. Subsequent assembly service is available on appointment and includes additional charges.
6.If our delivery truck is unable to reach the delivery address directly due to any road conditions/restrictions and/or other environmental circumstances, requiring further physical delivery effort between the legitimate parking area and the customers' address, additional fees may apply.
7.Delivery failure due to no one answering the door or phone upon the arrival of goods at the appointed time will require a re-arrangement of delivery, therefore double delivery charges may apply.
8.If the removal of gates, doors or other fixtures is required for delivery, we do not bear the risk or responsibility of any damages caused.
Exclusions of delivery:
1.Wall-mount or lamp installation.
2.Delivery to boats, boathouses or yachts.
3.Delivery to outer islands (except Ma Wan, Discovery Bay and Tung Chung). Should deliveries be made to a quayside or pier on Hong Kong, Kowloon or the New Territories, the customer is responsible for arranging sea transport and loading/unloading as well as for payment for any charges thus incurred.
4.Delivering other companies products or moving any items other than the items on delivery, which were originally purchased from us.
Q7.How can I help ensure a successful delivery?
Please try to provide us with accurate delivery details and make sure to be home at the agreed-upon time window. we would also appreciate you making room for us to assemble your furniture wherever you would like it to be placed in your home.
Q8.What if the delivery team is running late?
Occasionally we may not be able to deliver at the agreed-on time due to traffic or delay from a previous delivery. in these cases, we will call to inform you of our estimated time of arrival.
Q9.What if there is a problem with my new furniture upon delivery (i.e.: damaged goods)?
Please check your items carefully and let us know if you have any issues with your purchase upon delivery. our delivery team will revert back to our sales team who will contact you directly to discuss how we can help rectify any issues.
Q10.What if my purchase does not fit the lift?
Wherever possible we will deliver your furniture via the lift, as long as the pieces fit. If you are not sure of fit, use our measurement guide to make sure it fits! If the pieces don't fit in the lift, we are happy to carry your pieces up the stairs, but please understand that carrying furniture up and down stairs is hard work and incurs an industry-standard fee, which goes directly to the delivery boys who do the heavy lifting. The fee is based on the numbers of stairs, which our sales team would be happy to review with you during the ordering process.
Q11.What charges can I expect to pay to have my oversea orders shipped?
For overseas purchases, the prices will vary based on the volume of items ordered and your location. our sales team will work with you to provide a quotation and delivery details on a case-by-case basis.
No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company's sole discretion). If such consent is given it is, at the Company's election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods).
Legal and beneficial ownership of the Goods will not pass to the Customer until such time as the Goods have been paid in full in cash or cleared funds.
Risk and Insurance
-The Goods are entirely at the risk of the Customer from the moment of delivery to the Customer's point of delivery or on collection, even though title in the Goods has not passed to the Customer at that time.
-The Customer must, at its own expense, maintain the Goods and insure them for the benefit of the Company against theft, breakdown, fire, water and other risks as from the moment of delivery to the Customer and until title in the Goods has passed to the Customer.
All Goods supplied are covered by such warranties as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer.
The Company will not be liable for any breach of contract due to any matter or thing beyond the Company's control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident.